❓
Frequently Asked Questions
1. What kind of guarantee is provided?
We guarantee all products for at least 2 years. Defective products will be replaced free of charge after confirmation of quality issues.
2. How should I store the product?
Store it in a dry place away from direct hot sunlight or extreme cold conditions. Ensure the item is completely dry before packing away to prevent mold.
3. What maintenance checks are recommended?
Check valves and seams periodically to ensure they are secure. A mixture of soap and water in a spray bottle can help identify leaks. Clean any stains with an appropriate cleaner.
4. How long does inflation take?
With a hand pump, it takes about 4 - 8 minutes. An electric pump can take 30 seconds to 1 minute, reaching up to 15PSI.
5. What should I notice during first-time use?
Check for transportation damage upon receipt. For the first charge, inflate to 80% and let it sit for 8 hours before full use to extend the product's service life.
6. Does temperature affect the product?
In winter, PVC materials may become brittle. We recommend placing the product indoors for more than 24 hours before re-inflating to prevent rupture at creases.