Q1: What kind of guarantee can be given?
We guarantee all the product will be good at least 2 year; defective products will be changed by a free replacement after confirmed because of Quality problem.
Q2: What kind of wear and tear should I watch for?
Besides a small leak or tear you should check around all the valves and seams once in a while to make sure they are secure and not leaking any air. Other wear and tear to be aware of is any breaking down of the material or stains that should eventually be removed with a cleaner.
Q3: How should I store the product?
Store it in a dry place away from direct exposure to hot sunlight or cold conditions. Ensure it is completely dry before packing it away to avoid mold and mildew.
Q4: How long does it take to inflate?
With a hand pump, it will take about 4 - 8 minutes. With a good electric pump, it can take 30 seconds to 1 minute. The barometric needle points to 15PSI.
Q5: What should I pay attention to when using it for the first time?
Check if the product is damaged due to transportation. For the first charge, it is recommended to inflate to 80% and leave it for 8 hours before use. In winter, let the product stay indoors for more than 24 hours before re-inflating to prevent cold-induced rupture.
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