❓ Frequently Asked Questions
Can I request a sample of the LED Light?
Yes, we welcome sample orders to test and check the quality. Mixed samples are also acceptable.
What certifications do these products have?
Our products are certified with CE, RoHS, and ISO9001 standards to ensure international quality compliance.
What are the shipping methods and delivery times?
Small orders ship via International Express (3-7 days) or logistics parcels (15-20 days). Bulk orders are shipped via Air (5-7 days) or Sea (20-40 days) from port to port.
Is it possible to customize the product with a logo?
Yes. Please inform us formally before production and confirm the design based on our sample requirements.
How do you handle product faults under warranty?
During the guarantee period, we send new lights for small quantities. For batch defects, we offer repair, replacement, or discussed solutions based on the situation.
How long does the light operate on a full charge?
Depending on the mode selected, the light can operate between 8 to 36 hours after a full solar charge.
Sass Lighting
