1. What kind of guarantee is provided?
We guarantee all products will be functional for at least 2 years. Defective products will be replaced free of charge after quality problem confirmation.
2. What kind of wear and tear should I watch for?
Check around valves and seams periodically using a soap and water mixture. Be aware of any material breakdown or stains that require specific cleaners for removal.
3. How should the product be stored?
Store in a dry place away from direct sunlight or extreme cold. Ensure the product is completely dry before packing to avoid mold and mildew.
4. How long does inflation take?
With a hand pump, it takes about 4 - 8 minutes. An electric pump can take 30 seconds to 1 minute, aiming for 15PSI on the barometric needle.
5. What should I pay attention to during first-time use?
Check for transport damage upon arrival. For the first charge, inflate to 80% and let sit for 8 hours. In winter, leave indoors for 24 hours before inflating to prevent material brittleness.
6. How can I extend the service life of the product?
Allowing a buffering process by not over-inflating immediately and maintaining appropriate indoor temperatures during setup will significantly extend the product's lifespan.