What kind of guarantee can be provided?
We guarantee all products will be good for at least 2 years. Defective products will be changed by free replacement after quality issues are confirmed.
What kind of wear and tear should I watch for?
Check around all valves and seams periodically using a soap and water mixture. Be aware of material breakdown or stains that should be removed with a cleaner.
How should I store the product?
Store in a dry place away from direct sunlight or extreme cold. Ensure it is completely dry before packing away into its carry bag to prevent mold and mildew.
How long does inflation take?
With a hand pump, it takes about 4 - 8 minutes. With a good electric pump, it can take 30 seconds to 1 minute until reaching 15PSI.
What should I pay attention to when using it for the first time?
Check for transportation damage upon receipt. For the first charge, inflate to 80% and let sit for 8 hours before use to extend service life. In winter, leave indoors for 24 hours before inflating to prevent material rupture.