Frequently Asked Questions
When can I get the quotation?
We usually quote within 8 hours after receiving your inquiry. For urgent projects, we prioritize responses to ensure your needs are met quickly.
How can I get a sample for quality check?
After price confirmation, you can require samples to check our quality. Sample costs are charged initially but can be refunded after bulk order confirmation when meeting our MOQ.
Why should I choose your lighting products over other suppliers?
We employ over 200 workers to ensure timely delivery and our R&D team has over 20 years of experience. We maintain strategic partnerships with industry leaders like OSRAM and hold multiple certifications including CE, ROHS, and ETL.
What payment and delivery terms do you accept?
We accept various terms including FOB, CFR, CIF, and EXW. Payments can be made via T/T, L/C, Credit Card, or PayPal in multiple currencies such as USD, EUR, and CNY.
Do you provide ODM/OEM services?
Yes, with over 20 years of experience in the lighting industry, we provide comprehensive ODM and OEM services tailored to customer requirements.
What is the standard delivery date?
Delivery times vary by product. Typically, bulk production takes 15-30 days, while samples are usually ready within 7-10 days.
Sass Lighting
